Privacy and Data Policy

This Privacy Policy explains how PocketWin collects, uses and protects personal information when you register an account, play games or otherwise interact with our services in the United Kingdom. We respect your privacy and set out below what data we collect, why we need it and how you can manage your information.

Types of data we collect

We collect different kinds of information to provide and secure your account. This includes personal data you give us directly, technical data collected automatically and transactional data from payments and gameplay.

Personal data

Personal data covers information you provide when registering or verifying your account - such as your name, date of birth, address, email address and phone number. We also collect identity documents where required for verification, and details of payment methods used for deposits and withdrawals.

Technical data

Technical data includes IP address, device and browser information, device identifiers, operating system, location data where permitted, and activity logs such as pages visited and time spent on the site. We use this to operate the service and to prevent fraud.

Transactional and activity data

This covers deposits, withdrawals, bet history, game history, bonus usage and communications with our support team. We maintain records of transactions for customer service and regulatory compliance.

How we use your information

We use personal data to create and manage your account, process payments, verify identity, respond to enquiries and provide customer support. Transactional and activity data is used to maintain your play history, process withdrawals and detect suspicious activity. Technical data helps us improve site performance and deliver a secure service.

Information sharing and third parties

We share data with third-party service providers who perform services on our behalf, such as payment processors, identity verification and fraud prevention providers, and analytics services. We may also disclose information where required by law or to protect our rights. All third parties are bound to process your data only for the purposes we specify and in accordance with this policy.

Data protection practices

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, alteration or loss. These measures include encryption of sensitive data, access controls and regular security reviews. We retain data for as long as necessary to fulfil the purposes described, to comply with legal obligations and to resolve disputes.

Cookies and tracking technologies

We use cookies and similar technologies to provide and improve our services, for session management, remembering preferences and to deliver analytics. You can manage cookie settings via your browser, although disabling certain cookies may affect site functionality.

User rights

You have rights to access, correct and request deletion of your personal data, and to object to or restrict certain processing. You can also withdraw consent where processing is based on consent. To exercise these rights, please contact our support team at [email protected]. We will respond in line with applicable data-protection requirements.

Access, correction and deletion

You can update many account details from your account settings. For identity documents or transaction-related requests, contact support and we will guide you through the verification steps needed to process your request securely.

Privacy policy updates

We may update this policy from time to time. Material changes will be communicated via the site or by email where appropriate. Continued use of the service after changes are posted means you accept the updated policy.