Responsible Gambling Policy
At PocketWin we take safer gambling seriously. We want players to enjoy their time with us and to keep play controlled and within personal limits. This page explains the protection principles we follow, the tools available on your account, signs of problematic behaviour and where to get professional help. If you need assistance at any time, contact [email protected].
Player protection principles
We aim to promote safe, sustainable play by offering clear information and easy-to-use controls. We assess risk where appropriate and act quickly to protect vulnerable players. Our staff are trained to handle concerns with discretion and privacy, and we follow sound procedures when a player needs extra support.
Activity-control tools
You can manage play through a range of in-account tools. These are designed to give you immediate control over how and when you gamble.
Available controls
- Deposit limits - set daily, weekly or monthly deposit caps to control spend.
- Loss limits - place limits on net losses over a chosen period.
- Time limits - set maximum session lengths or receive reality-check reminders.
- Temporary time-outs - take a short break from your account, typically from 24 hours up to several weeks.
- Self-exclusion - choose a longer exclusion period if you need an extended break, with re-entry only after the period ends.
Deposit limits
You can set or lower deposit limits at any time via your account settings or by contacting support. Reductions take effect immediately. If you request an increase we may apply a cooling-off period before the change comes into force to help you reconsider.
Loss limits
Loss limits let you cap how much you can lose over a daily, weekly or monthly period. These limits are applied to net losses and are a practical way to keep play within an affordable range.
Time limits and breaks
Use session timers and reality checks to remind you how long you have been playing. Short time-outs are available if you need to pause activity immediately. For longer breaks, choose self-exclusion.
Self-exclusion
Self-exclusion is a voluntary block from gambling for a defined period. You can choose short or long exclusion periods. During self-exclusion your account will be closed for real-money play and you will not receive marketing. Support is available to discuss the process and any requests to reopen an account.
Signs of problematic behaviour
Look out for signs such as chasing losses, borrowing money to gamble, hiding activity from family or friends, or neglecting daily responsibilities. If you notice these signs in yourself or someone else, please consider using our tools or contacting support.
Tips for maintaining control
- Set deposit and loss limits before you start.
- Use session timers and take regular breaks.
- Only gamble with money you can afford to lose.
- Keep track of time and spend using account history.
- Ask support to apply limits or a time-out if you feel unsure.
Professional help and support organisations
If you need specialist help, we recommend contacting recognised UK organisations such as GambleAware and GamCare. They provide confidential advice, counselling and practical support. For immediate account assistance contact [email protected].