Customer Support Center
If you need a hand, our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Reach us by live chat for fast answers, by email for detailed enquiries, or by phone for account and payment queries. Our advisors can help with verification, deposits and withdrawals, responsible gambling tools, blocklists, security and privacy queries, and will log feedback or escalate more complex matters to the specialist teams for a timely response and practical next steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; typical reply within minutes during opening hours) |
| General enquiries | [email protected] (corporate, billing and press; reply within 24 hours) |
| Affiliate enquiries | [email protected] (partner support and commission queries; Mon-Fri response) |
| Phone | +44 20 7946 0321 (UK landline; call or SMS for account matters) |
| Working hours | Mon-Sun, 08:00-00:00 |
Email Support
Email is the preferred way to contact us for detailed requests, account-related issues, or where documents or explanations are needed. Please send your message to [email protected] with a clear subject line, description of the issue and up-to-date contact details. Including order or account numbers where relevant helps us avoid delays and speeds up verification and resolution.
Submit Your Inquiry
Response Time
Support response times vary by channel and issue. Most enquiries are answered within one business day, usually faster via live chat, while email or document checks may take longer. Complex cases such as identity verification, payment reviews or safeguarding concerns can require extra time depending on their nature. We aim to keep you updated at every step.
Feedback
Got feedback, suggestions or ideas to improve our site? We’d love to hear from you. Send your thoughts and feature requests via the help centre or email and our team will review them carefully. We use user feedback to refine features, fix issues and improve the overall service and experience, so your input makes a real difference to how we shape the site.