General Terms and Conditions

This page sets out the terms and conditions that govern use of PocketWin’s online casino. It explains the relationship between us and our users, and the basic rules that apply whenever you register, deposit, play or request a withdrawal. By using our site or app you accept these terms and any related policies we publish.

Account responsibilities

You are responsible for keeping your account details secure. Only one account is permitted per person, household and payment method unless we agree otherwise. You must provide accurate personal information and keep it up to date. If we suspect account sharing, fraud, use of third‑party payment methods or false information we may suspend or close the account and withhold funds pending investigation.

Verification

We may require proof of identity, address and source of funds before allowing deposits, play or withdrawals. Verification checks can be automated or manual. You must respond promptly to any request for documents; delays may affect your ability to withdraw.

Eligibility requirements

To open and operate an account you must meet our eligibility criteria. You must be at least 18 years old (or the legal gambling age in your jurisdiction), resident in a jurisdiction where PocketWin is permitted to operate and not subject to any local prohibition. Persons who are self‑excluded, subject to a gambling restriction order, or otherwise barred from gambling are not permitted to use our services.

Acceptable platform use

Use the site and app only for lawful, personal gambling. You must not attempt to circumvent security, interfere with other users’ access, use bots or automated tools, or exploit bonuses via irregular play. Commercial use, resale of services, or transmission of harmful content is prohibited. Breach of acceptable use may result in account suspension and forfeiture of winnings where permitted by law.

General bonus and promotion rules

Promotions are subject to specific terms in addition to these rules. Bonuses may carry wagering requirements, maximum bet limits while a bonus is active, time limits and game contribution weights. Only one welcome offer per person, household or address is permitted. We reserve the right to refuse or reclaim bonuses in cases of suspected bonus abuse, fraud or breach of terms.

Deposits and withdrawals

Accepted payment methods, minimum and maximum amounts and processing times are shown in the cashier. Funds deposited remain your responsibility until we accept them. Withdrawals may be subject to verification checks and standard security procedures. We typically return funds using the original payment method where possible and may apply reasonable controls to large or unusual withdrawals for compliance and safety.

Dispute resolution

If you have a complaint please contact our support team in the first instance at [email protected]. We will aim to acknowledge and resolve issues quickly. If a dispute cannot be resolved directly, you may have access to an independent alternative dispute resolution service or a regulatory body where applicable. Details will be provided on request.

Updates to these terms and conditions

We may update these terms from time to time to reflect legal, regulatory or operational changes. Material changes will be notified on the site or by email where appropriate. Continued use after notification constitutes acceptance of the revised terms. You should review these terms regularly.